Since 2008, jollychic.com has developed a connection with industry insiders and thoroughly cooperates with majority of the china‘s apparel manufacturers. We provide latest and up to date fashion elements; we team up with various reliable import and export companies, warehousing, logistics and post sales service providers’worldwide for your service. Above all we have a dedicated, very capable and trustworthy support staff for daily services.
We offer trilingual customer service, up to date internet facilities and innovative online marketing networks that accommodates every customers’ need. Till date we have a two-million customer base.
We constantly expose our business boundaries to overseas markets so that millions of our customers residing all over the world get benefited. They just can make an online purchase of their own choice from our website for any product at reasonable price.
Jollychic.com provides popular garments for both retail and wholesale purchase. We offer variety products including tees, dresses, blouses, coats, sweaters, pants etc.
We offer superior products; our delivery is speedy and exact;
We enhance your shopping knowledge;
We offer same price to every customer residing in any part of the world
We offer 24/7 customer service;
We make the most of your business possibilities.
Combined with the strategies,designs& innovations, we aim to present premium products originated from China to the world at a reasonable price.
How to Order
1. Register or Login on our website
Step 1 is to login or register on our web site by clicking “login or register”button on top of the home page.
Step 2 is to register your own account or login with your facebook account entering your email address and password.
Step 1-find items from catalogs on website like shop by product, shop collection and fashion trends or find item by keywords. i.e. use search option on top right hand side of the website.
Step 2- choose the color or size to find item more exactly, you may also refine your search by price
3.Add to shopping bag
Step 1- Select the item and click on add to bag.
Step2 – Click on check out button
Step3- summary of your shopping bag gets display, if you want to add more items then click on continue shopping or check out to proceed
Step1- complete your order information :
1. Mention your name,complete address and contact details.
2. Select your shipping method (if your order is $99 or more you enjoy free shipping)
3. Select the suitable payment option.
4. Review your ordered items
5. Use coupon code or bonus if you have.
6. Submit your order
Step2- review your payment method (summary of the product and amount) step3- confirmation for your payment is made successfully
Customer review is important for us so if u wish u may rank or leave your comment for our product. You may even view other customers review also.
About Payment options
We accept four ways of payment:
1. PayPal / Credit card / Debit card
2. Visa/ Master/JCB card
3. Western union/Moneygram
Jollychic is committed towards maximum customer Satisfaction. We are thankful to all our customers for making purchases. We aspire to make your shopping experience a fun so please review and understand our policy terms to return.
While making online purchases at times you may came across situations like lost packages, mis-placed items, damage or missing product or in any other inconvenience we will be always ready to refund in full or exchange the packages after we confirm the same from our side. Mostly we resolve the issue within 24 hours .However, you have to return the product within 7 days of delivery for a full refund or exchange. Details are as mentioned below:
1. Quality related returns
In case there is no quality problem in the product but still if you are not satisfied with the product, you may return the items for a refund within 7 days of receiving your order. Please note that all returned items should be new,unused and with all original tags and packing. You will be responsible for shipping cost for returned item. We will initiate refund once the product is received and reviewed to be in expected conditions.
2. Mis-shipped product
You have two options of
1) Exchange it for the correct item or
2) Return it for a full refund.
Please contact our Customer Service and send us the required details about the wrong product within 7 days. We will arrange to ship the correct item for free or make full refund.Please note that all returned items must be brand new, unused and with original tags and packaging.
3. Lost package
If you don’t receive your package by the expected delivery date then contact our customer service for full refund or we will resend the product for free after confirming the details with the shipping service provider about the lost package.
4. Missing items
Please contact Customer Service if any item is missing from your package.Once the item missing confirmation is received and reviewed we will offer you the option of either full refund or new product. We will incuer all shipping costs. Please allow us 24 hours to deal with the issue.
5. Damaged package or items
If any damage is detected upon direct receipt from the courier company, please don’t accept the product and mention the reject reason. Also inform our customer service about the issue.
If any damage is detected after accepting it, please provide our Customer Service photographs of the product so that we will arrange to replace or make full refund after confirmation. Please allow us 24 hours to deal with the issue.
6. Size details for all the products are mentioned on the website. However in any of the below occurrences please follow the process as mentioned below:
- Size not as ordered: Please contact Customer Service directly for a full refund or a correct package for free. However we would appreciate your effort to take assistance from local tailor to make adjustments, and we will gladly reimburse up to 100% of the tailoring costs. Please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
- Size as ordered but does not fit: You may apply for a return, but you will have to incur all shipping fees.
7. Color mismatch:
Color mismatch may occur depending on your computer screen settings. Slight color alteration between the received product and screen product does not mean that the item is defective or mis -shipped. However if you are not satisfied with the product color then please contact our Customer Service to see if a return or refund is possible.
Customized products, lingerie (underwear and swimwear), Makeup items opened by customers are non-accepted products to return.
How to return
Please send email to email@example.com with information as mentioned below:
- Original order number
- Reason/s for exchange or refund
- Photographs as a proof about the problem
- Specification (including color) and number of the requested replacements
- Details like Shipping address and contact number
- Please declare lower than US$140 when you return the parcel to China.
Please consider below mentioned three rules for cancellation of the placed order:
- You are eligible for full refund if the orders are cancelled within 24 hours of payment confirmation.
- If orders are cancelled after order preparation then you will have to bear 15% of item price.
- Any request for change in size or color will not be entertained after 24 hours of payment confirmation. If still you insist to do so, then you will have to bear 15% of the item price.
- After shipment the orders cannot be cancelled.
Our all photographs are our owned; however for few they are similar, so we would like to clarify few points:
- Firstly, we are legally registered company and run all our business legally and are most popular amongst our customers.
- Secondly, we admire all kinds of intellectual property rights(specifically for photographs).
- Lastly,for individuals who suspect there’re possible copyright violations, please provide the details to us, by email to Service@jollychic.com, or call us on 0086-(0)571-86905008.
Please make available photographic evidence, signifying that the pictures are originally your (include the date & location of the photographs taken, the photographers and the original copy). You are responsible for the genuineness of the material you provide us. On their receipt,we will properly deal with the photographic evidence. For safer side, we would then either delete the pictures or get your authorization to use them.
Copyright issue is a serious concern for us. Our terms and conditions:
- You are not allowed to copy or distribute any pictures of our website for any offensive purpose.
- You agree not to use any rude, indecent,or offensive language or to place on the Service any material that is insulting, abusive, harassing or hateful.
- You are not allowed to make commercial or other unauthorized use, by publishing, distributing, caching, or otherwise, of pictures posted on Jollychic,except as acceptable by the Copyright Act.Transferring or storing photographs on other websites is also not allowed.
- Jollychic will not be held liable in any way whatsoever for any Third-Party use of the pictures to bring any loss or damage of any kind incurred as a result of your use.
Jollychic.com is concern about your privacy and secures your personal data seriously. To provide you with the best products, effective customer service, and quick updates, we record a variety of information from your visit to our site. Please read our online information practices followed, collected and used details.
Information Collection and Usage
Lots of your personal information, in several different ways is collected on this Site. One objective in collecting personal information from you is to provide an efficient, meaningful, and customized experience.We may use your personal information to:
- Your details get stored so no need to enter information on your next visit.
- Rapid search of information, products, and services.
- Only relevant content for you is created on the site.
- Make you attentive to new information, products, and services that we offer.
(a) Registration and Ordering:Upon registration all personal information like your name, address, gender, shipping and billing address(es), phone number, email address, and credit card number is to be provided .These details are used for billing, to accomplish your orders,to communicate with you about your order and our site, and sometimes for internal marketing purposes. For any problem while processing your order we may use these details to contact you.
(b) Email Addresses: You are requested to enter email address on our website at various places like for free promotion, informing you with a new brand,or new product,for newsletter. Your participation in a contest is completely voluntary, it is optional to participate and disclose your information to us. We use this information to notify contest winners and award prizes.We may post the names and cities of contest winners on our Site.
(c) Cookies and Other Technology: Cookies and web beacons(also known as clear GIF technology or “action tags”) are employed on this site to speed your navigation, recognize you and your access privileges, and track your Site usage.
- Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Please note that the information stored is not personal and this site’s cookies do not and cannot penetrate a user’s hard drive to gather a user’s personal information.
- Web beacons support in delivering cookies and help us estimate whether a web page on this Site has been viewed and, for, how many times.
(d) Log Files: Our Site server inevitably recognizes the Internet URL from which you access this Site. We may also record your Internet protocol (“IP”) address, your location, Internet service provider, date/time stamp for system administration, order verification and internal marketing
e) Age: Child privacy is a concern so we do not collect personal information from a child under 13 years. For those, it is advisable to take assistance of parents or guardian to submit their personal data. On this Site we have signified and warranted that you are either 18 years of age or using the Site under the supervision of a parent or guardian.
(f) Product Reviews: You may opt to submit a product review. If you do so then you need to disclose your email address and geographic location.Your geographic location will be visible to other users on other hand your email address will be kept private. We are not responsible for any personally identifiable information that you choose to submit as part of your review which can be viewed or used by other visitors. We advise to post helpful review without disclosing your personal data.
2. Information Use and Disclosure.
We may use your personal information to process your order and provide you with customer service.
(a) Internal Use:We use your personal data to improve our site’s content and layout, to improve our outreach,and to market our services and products to you.
(b) Communications with You: We use your personal data to communicate with you about our site, orders and deliveries.We may send you a confirmation email when you register on our site. On rare occasions we may send you a service-related announcement.Also, you may opt to notify for new arrivals, new brand, and new product, for newsletter and special offers. There is always an option to opt out however we recommend for customer to sign up for emails as it is useful while processing your order.
(c) External Use:In order to provide a variety of products to select and best customer services — we mainly sell commodities, not information. We do not deal into sell, rent, trade, license, or otherwise disclose your specific personal information or financial information to anyone, except of the following:
- We outsource few functions to offer you better customer services. We disclose information to these service providers to help us improve our services. For example to shipping service providers we share your personal details like your name, shipping address, email, and phone number to deliver product to you.
- To service providers who help you buy our products and provide customer service.Your credit card number is shared with credit-card processors and issuers for authorization of these details.We use latest technology for data encryption to protect your information.
- We may require to disclose personal information if requested by law, court order or by any legal matter. We also will reveal personal information where disclosure is necessary to protect our legal rights, for fraud prevention or any illegal use by anyone.
- We assure you that we will not sell, trade or rent your personal information to other companies as part of our consistent course of business. However, it may be possible if we acquire or merge with or be acquired by another company. If this happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Notice in effect.
- We may share non-personal information (like the number of daily visitors to a particular web page, or the size of an order placed on a particular date) with third parties such as advertising partners. Please note that this information does not directly identify you or any other user.
We follow and combine physical, electronic, and administrative procedures to safeguard the privacy of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. We use SSL encryption the best technology available in today’s date to protect your personal information online. Access to your personal information is restricted even to our staff. To perform specific job we provide access to your personal data to certain employees. We count on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are acceptable. When you visit our Site, your access servers are kept in a secure physical environment, behind a locked cage and an electronic firewall.
We assure you that our security and safeguarding technology of your personal information is best and world class still we cannot guarantee 100% security.
Terms & Conditions
We may change or modify our terms without notice. They would even apply to your orders placed prior to amendments.Any changes will not be done in the order once they are confirmed.
All transactions are administered Zhejiang Jolly Information Technology Co., Ltd,Addressed in 16F. ZANYU Science and Technology Building, NO.702,Gudun Road,XIHU District, Hangzhou, Zhejiang province.
The entire content liketext,graphics or code is copyrighted as a collective work under copyright laws, and is the sole property of Jollychic.com. The collective work includes everything that are licensed to Jollychic.com. “Copyright 2013-2018, Jollychic.com All Right Reserved” is permitted to electronically copy and print hard copy of this site for the only purpose of placing an order with Jollychic.com or purchasing any products from our site. You are restricted to alter any material, downloaded or printed on website for your own non-commercial use. Any other use, not limited to the duplication, distribution or displayed transmission of the content of this site is strictly prohibited, except authorized by Jollychic.com. You additional agree not to alter or delete any copyrighted notices from materials downloaded from jollychic.com site.
Limitation of liability
Jollychic.com shall not be liable for any special or major damages that occur from the use of or the inability to use the materials on this site or the product presentation, even if Jollychic.com has been instructed of the possibility of such damages.
We at Jollychic.com would take utmost care to provide accurate product and pricing information still at times pricing or typographical errors may occur.For any occurrence of incorrect price or product information listed on the website, any decision to refuse or cancel the order would be sole right of jollychic.com. If any product is priced incorrectly on the site then it would be our decision to cancel your order or notify you of such cancellation.
All these terms and conditions apply to you upon your access or registration or shopping process is completed. We have right to terminate any terms or conditions without prior notice. Any termination of this Agreement will not affect the rights and obligations of individual parties arising prior to the date of termination.
Use of site
It is strictly prohibited to use any indecent or abusive language against our site jollychic.com, our employees, representatives or host to harass them in any manner via emails, chat or any other means. You are not allowed to upload, distribute or otherwise use the content of the site for any defamatory, obscene, threatening or any objectionable use which may affect privacy rights or considered any criminal offense or violates any legal laws. Any commercial use of the content like uploading or join any other commercial online service or other organization is not allowed.
In order to provide you convenient use of the site, Jollychic.com may have third parties links on various access points on the site. However, even if the third party is connected with Jollychic.com, we have no control over the linked sites, as they are independent entities separate from us and follow their own privacy and information collection and use policy.
Different pricing currencies
Product pricing at jollychic.com is calculated in US dollars (USD, $). For prices displayed in other currencies get converted into USD according to the most up to date conversion rates. As the currency fluctuations may occur the actual value of currency may differ from the display price.However, the price displayed on a separate product page, irrespective of currency denomination, is the current price you are liable to pay to Jollychic.com, not including shipping costs.