101inks.com is specialized dealer in high quality – low cost printer equipment. The company was started in 2001 with the vision of providing advanced and economical printing supplies for the customers. The company is headquartered in Burbank, California. The company owes its success to the referrals by other satisfied users of the company’s products. Read more for features, quality, 101inks.com Coupons and more.
One of the direct factors which can be attributed to the success of the company is its providing of some of the best ink products in the market by understanding the needs of the customers. This perseverance in satisfying the customers led them to the position of the leading provider of inkjet cartridges and laser toners for schools, churches, law firms and many more throughout America.
Customer Service: The customer care services provided by 101ink are one of the best in the industry and this feat is achieved because of the quality of the employees. The highly trained and skilled employees help the company in managing the customers according to their needs. The crew is trained to answer any question from the part of a customer. The 101 inks team has more than 30 years’ experience in the field of ink and has witnessed various inventions and revolutions which put them in the category of experts. The team is well trained in the field of business operations, marketing strategies, management, computer programming and customer.
101 inks have ink products lined up every model of the printers available in the market. The website is exclusively designed as per categories for giving the users that experience of online shopping. The explanations are provided elaborately on the products. The first categorization includes the company of the printer and a click away is the models that come under the respective company. 101 inks have the ink solution for all the models that is available in the market.
What if the user could not find the right cartridge and that he doesn’t understand if the one he selected is the right one for him, for overcoming this problem of information overload the company has provided a customized search page where the customer can enter the model number and cartridge number. There is place for providing your contact address. The search will be answered by the customer service team within a short period and the customer can then move on with purchase.
Purchase and Shipping
101 inks have one of the best logistic departments which handle the shipment of the ordered products. The purchasing process is one of the simplest for the customers to understand with its simple layout and structure. The selected products can be added to your purchase cart and the payment can be made. The payment can be done through credit cards after which you will receive a confirmation of the payment. Then it moves to the shipment department which is in charge of the sending of the products.
101 inks offer free shipping for all orders above a price of $55 and orders which fall short of the required price will be charged with $4.95 per order for the shipping and handling of the product. The company also accepts orders from all military branches including APO, FPO, AE and AP. The shipping methods employed are US first Class Mail, US priority Mail or UPS Ground and the mode is dependent on the size of the order. The delivery time normally taken is between 3 – 5 days. The shipment is done only on the weekdays and not on weekends. The orders placed are shipped from California and this enables the orders from west coast to reach the destination in 1 – 3 days. After the order is placed and the shipment is done you will receive an e-mail which will contain all the specifics of the order and also the number for the tracking of your shipment.
The shipment tracking can be done with the help of the tracking number which will be received in the confirmation email. A tracking Exclusive page is enabled for the users to track their shipment. This will get the customers the details about the exact status of their orders.
Customer service is one of the most efficient aspects of 101 inks as the company believes in the retention of customers. This vision has made them to put up a professional team to help the users in any confusion. The customer service FAQ has covered almost all the possible confusions that can arise and if the issue is beyond that then the customer is supported by the customer service team. The segment also has technical division for trouble shooting aspects and helps the users in correctly installing the cartridges without any assistance from a technician. The team helps the customers through proper guidance.
101inks.com has put forward an offer for the public in the form of affiliation for the promotion of the site. The company gives some of the highest commissions in the market which go up to 28 percent of the sales that is generated by the participant in the program.
101 inks can be clearly considered as supermarket for the printer users as it covers almost all the brands that is present in the market and together with the best customer service it can categorize as one of the best.
Guarantee for printers at 101inks.com
The guarantee provided by ‘101 inks’ is unconditional in nature with 180 days guarantee on all the products they offer. In case of dissatisfaction from the part of the customer, they have the option to returning the product within 180 days and can opt for a replacement or a refund.
101inks Anti- Spam Policy
This is a genuine effort from the part of 101 inks to reduce the spam interference in the customer in th customers mail. The company is completely compliant with “CAN – SPAM ACT of 2003” and is completely against spams. The company gives the users and option to unsubscribe the site with a genuine link and this helps the users in ensuring that no mails come again.
101inks.com Coupons and discount codes
With 101inks.com Coupons, discount codes and promotional offers, you will get the product at a further discounted rate. This will give you a good savings for your pocket. Use 101inks.com Coupons before payment and get best offers on your cartridges. Current 101inks.com Coupons include:
- Free Shipping Over $65
- Extra 10% off select items
- 31% Off 3 Pack – Premium Replacement Ink Cartridges for Dell Series 11. The set includes 2 (CN594) Black and 1 (CN596) Color Cartridge
- Extra 15% of Printer Ink
- 67% Off For Black Toner Cartridge – Brother TN-450